Tuff Waterproofing Limited recognises that your privacy is very important to you.

Privacy Policy

Effective date: 25thMay 2018

Tuff Waterproofing Limited (“us”, “we”, or “our”) operates the http://tuffstuff.co.ukwebsite and thewww.tufftechpro.co.uk website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy for both http://tuffstuff.co.uk and www.tufftechpro.co.ukhave the same meanings as in our Terms and Conditions, accessible from http://www.tuffstuff.co.uk/terms-and-conditions



Service is the http://tuffstuff.co.ukwebsite operated by Tuff Waterproofing Limited..
Service is the www.tufftechpro.co.ukwebsite operated by Tuff Waterproofing Limited.

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).


Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address, browser type, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Personal Data

While using our Service such as registering to download supporting documents on this website requires that you give a valid email address and some information about yourself or your company. This information is stored solely for the use of Tuff Waterproofing Limited. Personally identifiable information that can be used to contact or identify you (“Personal Data”). We use this information for INTERNAL use only and will NEVER sell or give away this email address to other parties. If you do not wish to receive sales, news or update information from Tuff Waterproofing Limited, please notify us.

Personally identifiable information may include, but is not limited to:

  • - First name, last name, phone number
  • - Address, City, County, Postcode
  • - Email address
  • - Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us or by selecting the Opt Out option from any of our emarketing material.

Tuff Waterproofing utilises the services of MailChimp for emarketing purposes, you can view their privacy policy here: https://mailchimp.com/legal/privacy/and their General Data Protection Regulation here: https://mailchimp.com/help/about-the-general-data-protection-regulation/

Tracking, Cookies & Use of Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Tuff Waterproofing Limited recognises that many web users prefer to disable Web Cookies. For this reason, Tuff Waterproofing Limited only uses web cookies to remember your previous product selections. No other information is stored in cookies on your PC. If you have cookies disabled, the site is shown upon your return without having remembered your previous activity. This is the only side effect of disabling cookies in your browser.

Legal Basis for Processing Personal Data under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Tuff Waterproofing Limited legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Tuff Waterproofing Limited may process your Personal Data because of one or several of the following reasons:

  • - We need to perform a contract with you
  • - You have given us permission to do so
  • - The processing is in our legitimate interests and it’s not overridden by your rights
  • - For payment processing purposes
  • - To comply with the law

Retention of Data

Tuff Waterproofing Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Tuff Waterproofing Limited will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Tuff Waterproofing Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Tuff Waterproofing Limited is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Tuff Waterproofing Limited may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (eg. a court or a government agency).

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Legal Requirements

Tuff Waterproofing Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

  • - To comply with a legal obligation , to protect and defend the rights or property of Tuff Waterproofing Limited
  • - To prevent or investigate possible wrongdoing in connection with the Service
  • - To protect the personal safety of users of the Service or the public, to protect against legal liability

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Tuff Waterproofing Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • - The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • - The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • - The right to object. You have the right to object to our processing of your Personal Data.
  • - The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • -The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • - The right to withdraw consent. You also have the right to withdraw your consent at any time where Tuff Waterproofing Limited relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyse the use of our Service.

  • - Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy? hl=en

Behavioural Remarketing

Tuff Waterproofing does use third-party vendors to advertise awareness of our brand and products however Tuff Waterproofing Limited does not use remarketing services to advertise on third party websites after your visit to our Service.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: sales@tuffwaterproofing.co.uk
By visiting this page on our websites: https://tuffstuff.co.ukand www.tufftechpro.co.uk

Tuff Waterproofing Limited
Unit 5, First Avenue
Sherburn Industrial Estate
Sherburn in Elmet
North Yorkshire
LS25 6PD

Tel: 01977 680250


The TuffStuff® range of base coat and top coat resins have been rated to the highest possible levels of fire safety and are classified to BS EN 476: Part 3: 2004 (AA & AB).