About us

TuffStuff® is the UK’s premium designer, manufacturer and supplier of heavy-duty GRP waterproof flat roofing systems.


From our bespoke premises in North Yorkshire we supply our products through a dedicated Stockist network located throughout the country.


TuffStuff® has a dedicated product development team that work closely with customers and our own UK based manufacturing facility to produce an evolving product range that is suitable for multiple flat roof applications.


Our history

Throughout our 30-year history we have invested heavily in research & development, our processes and our people to ensure TuffStuff® continues to set new standards in flat roof waterproofing solutions.

From our humble beginnings in the mid 1980's, we have grown year-on-year to become a key figure in the GRP flat roof market. We are proud that our product range is now utilised across multiple domestic and commercial environments.

Our success to date has been significant but it is our commitment to developing our product offering in the future that really excites us. Our dedicated team of UK based product developers work on a daily basis with our UK manufacturing facilities to push the boundaries of GRP roofing systems to new levels.

We know there will be many challenges to overcome in the years ahead, but the structure we have in place gives us the ideal platform to evolve our product range and support customers in the delivery of their own unique projects.

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Our mission is to create successful long-term relationships with our customers by understanding their needs, delivering market-leading products and providing premium support services.


Certifications & endorsements

ISO 9001: 2008

We pride ourselves on the quality of our internal policies and procedures. Every aspect our our business runs within strict protocols that ensure our customers receive the highest levels of service across the flat roof industry. We are extremely proud of our ISO accreditation and work continually to enhance our customer service standards.

FIRE CERTIFICATION

The TuffStuff® range of base coat and top coat resins have been rated to the highest possible levels of fire safety and are classified to BS EN 476: Part 3: 2004 (AA & AB).

Achieving this level of fire safety is something that truly sets us apart from other manufacturers across the industry. Installers and customers can be confident that they are using the best possible resins available across the UK.

25-YEAR PRODUCT WARRANTY

Our 25-year product warranty demonstrates the confidence we have in our flat roof solutions. We know from developing our resins in the UK just how robust they are. When installed to our strict guidelines they offer outstanding durability across all domestic and commercial roof applications.

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TuffStuff® Training Courses

We are proud to offer the most comprehensive training programmes within the flat roof industry. We have a dedicated team that delivers individual and group training sessions on the TuffStuff® installation process, the products within the range and how equipment must be stored to maintain its optimum condition.

On successful completion of one of our training courses, installers will be equipped with the skills required to complete flat roof installations to the highest possible standards.

To obtain full details of our training course schedule please call us on 01977 680250.

TuffStuff® technical Support

A vital part of our business is our technical support service. Our aim is to make sure that customers feel confident they have a support network behind them that allows them to get the best out of our products.

Our technical support has earned an enviable reputation for its premium quality and ability to resolve customer queries quickly, professionally and to the highest possible standards.

Our support team can be contacted via telephone on 01977 680250.

WARRANTY TERMS & CONDITIONS


Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.tuffstuff.co.ukand www.tufftechpro.co.ukwebsites (the “Service”) operated by Tuff Waterproofing Ltd (“us”, “we”, or “our”).


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Purchases

You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.


You represent and warrant that:

(i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that Tuff Waterproofing Ltd is not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that Tuff Waterproofing Ltd cannot accept any liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.


Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

In no event will we be liable for any loss or damage (whether direct or indirect, including loss of profits or any consequential loss) resulting from or in any way connected with your use of this Service whether caused by negligence or otherwise.

If you are dissatisfied with the web site or any content or materials on it, your sole exclusive remedy is to discontinue your use of the web site.

Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.


Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.


Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Tuff Waterproofing Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Tuff Waterproofing Ltd.


Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Tuff Waterproofing Ltd.

Accordingly we cannot accept any responsibility for the materials featured on such web sites. Links to such sites are not to be taken as an endorsement of such web sites or as a warranty that such web sites will be free of viruses or other such items of a destructive nature.

Tuff Waterproofing Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Tuff Waterproofing Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.


Indemnification

You agree to defend, indemnify and hold harmless Tuff Waterproofing Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.


Limitation Of Liability

In no event shall Tuff Waterproofing Ltd , nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Tuff Waterproofing Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.


Exclusions

Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Tuff Waterproofing Ltd ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Tuff Waterproofing Ltd or any person for whom Tuff Waterproofing Ltd is responsible, and even if Tuff Waterproofing Ltd has been advised of the possibility of such loss or damage being incurred.


Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.


Privacy Policy

Please refer to our Privacy Policy. You agree that they constitute part of these terms. You must read our Privacy Policy before you use the Service.

These terms and your access to and use of this Service are subject to English law and the exclusive jurisdiction of the English courts.


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Registered in England No: 7814054 VAT Registration No: 124 0159 56

© 2019. Tuff Waterproofing Ltd. All Rights Reserved.

Tuff Waterproofing Limited
Unit 5
First Avenue
Sherburn Industrial Estate
Sherburn in Elmet
North Yorkshire
LS25 6PD
01977 680250

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FIRE CERTIFICATION INFORMATION

The TuffStuff® range of base coat and top coat resins have been rated to the highest possible levels of fire safety and are classified to BS EN 476: Part 3: 2004 (AA & AB).